Serve as the primary point of contact and trusted advisor for each lighthouse institution throughout their multi-year engagement with DataKind.
Build and maintain strong relationships with institutional leadership grounded in trust, responsiveness, and deep understanding of each partner's context and goals.
Own the renewal process for each partnership, tracking engagement signals and proactively addressing retention risks.
DataKind believes in the transformative power of data science and AI to create a more promising future. Since its founding in 2012, they've been at the forefront of designing scalable, data-driven tools that address some of the world's toughest challenges. They empower organizations to harness the full potential of data science and AI while putting communities first.
Manage a book of business, serving as a primary point of contact for assigned accounts
Support renewals and expansion efforts in partnership with Account Managers
Build trusted relationships with customers and understand their goals and usage of Customer.io
Customer.io's platform is used by over 8,000 companies to send messages. Customer.io powers automated communication that people actually want to receive and helps teams send relevant messages using real-time behavioral data.
Own revenue performance, pipeline development, and forecast accuracy across Apex and Conglomerate segments.
Personally engage in select complex or executive-level opportunities.
Recruit, develop, and coach a high-performing Strategic Account team.
Acumatica is a leading innovator in cloud ERP (Enterprise Resource Planning) solutions with growing businesses worldwide. Acumatica's culture is collaborative and high-energy, and it offers exceptional professional and financial growth potential, valuing work/life balance and customer service.
Build and own enterprise-wide account plans that align Fieldguide’s strategic value.
Serve as a trusted advisor and point of strategic coordination across executives.
Orchestrate internal Fieldguide teams to remove blockers, streamline delivery, and ensure proactive outcomes.
Fieldguide is establishing a new state of trust for global commerce and capital markets through automating and streamlining the work of assurance and audit practitioners. They are based in San Francisco, CA, and built as a remote-first company with an inclusive, driven, humble and supportive team.
Own the post-sales relationship for indirect customers, supporting a book of business sold through Vanta’s reseller and partner channels.
Drive product adoption, value realization, and long-term retention through partner-delivered implementations and enablement.
Act as the strategic liaison between Vanta’s Customer Success and Partner teams—ensuring alignment, accountability, and consistent customer experience.
Vanta helps businesses earn and prove trust by enabling companies to improve and prove their security. They started in 2018, and have a kind and talented team, with offices in SF, NYC, London, Dublin, Tel Aviv, and Sydney.
Execute the renewal process to ensure ARR is retained or expanded and proactively handle churn/contraction scenarios including discount removal strategies.
Build and maintain strong relationships with clients to understand their needs, address concerns, and identify opportunities for upselling or cross-selling additional products.
Analyze renewal metrics and trends to identify areas for improvement and develop strategies to enhance customer retention including the evaluation of license usage and true-up requirements.
1Password is building the foundation for a safe, productive digital future. They provide a human-centric approach to cybersecurity . They have over 180,000 businesses using their product and have also teamed up with iconic partners like Oracle Red Bull Racing and the Utah Mammoth.
Own the client relationship, acting as the primary point of contact and building trust.
Keep projects healthy and moving, managing multiple engagements and coordinating engineering teams.
Run tight meetings with clear outcomes, protecting both engineer and client time.
Green Irony aims to transform AI into actionable intelligence, accelerating results and simplifying complexity. They foster a culture where employees automate processes, take initiative, and embrace ownership.
Own renewals end-to-end for your book of Aplos customers, including planning, outreach, renewal execution, and retention outcomes.
Drive product adoption and value realization by guiding customers through best practices and helping them successfully use Aplos.
Own expansion outcomes within your customer base by identifying opportunities, running discovery and partnering across teams to progress opportunities.
Velora was formed when Aplos, Raisely, and Keela combined to help nonprofit organizations thrive. They offer a suite of tools spanning fundraising, donor management, financial tracking, and communications, aiming to reduce complexity for nonprofits. Velora has merged teams and teams dedicated to specific product.
Maintain a revenue base by managing retaining and expanding a book of business
Build strong relationships with your assigned customer portfolio and support them as their the key contact and advocate
Drive upgrade revenue from deep understanding of customers’ business and goals to identify opportunities for product feature adoption and expanded usage
Qualio is a unified quality and compliance management platform that helps regulated organizations get products to market faster with reduced risk. The Qualio team is all-remote, and distributed across North America, Europe and Australia.
Serve as the primary executive contact for a portfolio of large, global strategic accounts,ensuring strong customer satisfaction, retention, and growth.
Assume overall responsibility for adoption and success to ensure customer satisfaction by preventing and resolving critical issues and escalations.
Act as a strategic advisor to customer leadership, aligning our solutions to their business priorities and long-term objectives.
SmartRecruiters is the Recruiting AI Company that transforms hiring for the world’s leading enterprises. Built for global scale, SmartRecruiters, an SAP company, delivers an AI-powered hiring platform that automates and optimizes the entire talent acquisition process. They are a values-driven, globally focused tech company with strong financial backing and a bold vision for the future of work that fosters a collaborative and inclusive work environment.